Conflict Resolution

As a teacher, you will face conflicts at times, with parents, colleagues, board members, or pastors. The Bible, especially Matthew 18:15-18, provides wise guidance: address conflicts privately and directly with the person involved.

When resolving conflict, remember to:

• Listen carefully and respectfully to concerns.
• Ask questions for clarity and acknowledge emotions.
• If possible, step away from the conflict for a day to gain another perspective.
• Try to put yourself in the critic's place. What feelings, difficulties, disappointments, joys, or sorrows seem to be influencing this conflict
• Understand that upset adults need healing just as much as children.
• Work toward a compromise that respects moral values.
• Create an agreement that both parties mutually contribute towards resolution ideas.
• Review the agreement with the other party before leaving the session.
• Monitor and follow up to continue development of a peaceful relationship.

If the issue remains unresolved, involve a third party, such as a pastor or board chair, and inform your superintendent. They can offer support or step in to mediate. If necessary, the matter may be referred to the local conference office.

Always document all communication related to the conflict, emails, phone calls, meetings, and conversations.

Resource: Adventist Learning Community Course on Conflict Resolution