Lightspeed Support


 

Support from the Lightspeed Team

The information below serves to inform and provide you with resources to help deploy and implement Lightspeed Systems to help keep your students safe online. It includes links and steps for all Lightspeed solutions. Please note that you only need to complete the setup for the products you purchased.

Logging in:

  • We’ve created your first admin and sent their login info. Your first admin is the contact you listed in the order submission form for IT Contact Support email.
    • The admin who receives the login email, must log into the solution (most likely Filter) within the first 48 hours of receiving the email. If this step isn't completed in the first 48 hours, the implementation will become stalled and manual work will need to be completed to unlock the account. 
  • Trouble signing in? Didn't receive an email? Call 877-447-6244 and leave a voicemail. A Lightspeed Support Representative will return your call or will open a case on your behalf. 
  • Need more admins? See CreateLightspeedAdmin.pdf.
  • If your schools IT Contact didn’t get the credentials email, have them use Forgot password on the login page. If they are unable to unlock your password, please call 877-447-6244 and leave a voicemail. A Lightspeed Support Representative will return your call or will open a case on your behalf. 

 

Getting started:

Unmanaged Devices: For those who only purchased the DNS Filter option for their unmanaged devices and do not want to manage their own Filter policy, please use this article to utilize the Filter that was set up at the North American Division of SDA level.

Managed Devices: For those who purchased the full suite bundle for their managed devices, please navigate to the Lightspeed Customer portal, where you will find an implementation guide per product.

 

Recommended setup order for managed devices:

  1. Filter - To start with Filter, follow this link and then you will see towards the top of the page 'Build your Lightspeed Filter Implementation Guide'. Please go through the questions based on your environment and then complete the steps. 
  2. Classroom - Use this link to get to the user guide.
  3. Alert - Use this link to get to the user guide. 
  4. Digital Insight - Use this link to get to the user guide
  5. Signal - Use this link to get to the user guide

Please note: You are more than welcome to roll out the order of these products in the way you best see fit. 

 

Questions?

We have created a series of recorded webinars that will guide you step-by-step through setup, best-practice configuration, and common pitfalls to avoid so your school is ready. 

 

Training:

If you need help throughout the process, feel free to reach out to your conference or Union IT leader or support staff. Feel free to also utilize Lightspeed's support team through the chat within the platform, calling and leaving a message, or open a case through the customer portal. 

AI