Communication with Families

Registrar and business office personnel often communicate directly with students and families regarding:

• Enrollment
• Tuition agreements
• Academic records
• Graduation status
• Transcript requests
• Withdrawal procedures

Schools should establish communication expectations promoting:

• Professionalism
• Accuracy
• Timeliness
• Compassion
• Consistency

Communication should remain:

• Clear
• Respectful
• Confidential
• Solution-oriented